Product typically leaves our warehouse within 24-36 hours from the time your payment has cleared. Your order is sent to our warehouse to be pulled from our inventory. Then your sauna is crated and labeled for shipping. Once all of this is done your sauna is picked up by a freight company and transported to your location. You should receive your sauna, depending on your location, within 3-7 business days. We can provide you with a tracking number and the name of the freight company once your order has been picked up from our warehouse.
Receiving Your Shipment
When the sauna arrives in your area, the freight company will contact you to set up a delivery appointment. You will make all the arrangements for delivery with them; remember that we only offer curbside delivery. This means they are only obligated to deliver it at the end of your driveway. You will need to arrange to bring the products into your home or yard. The freight line on large orders is only allowed to deliver to your curb.
We offer free lift gate service where the driver will unload your sauna off of their truck.
You will need to inspect all goods prior to signing for the merchandise to assure there are no damaged or missing parts.
The saunas come in two (2) boxes or (3) three boxes, depending on the sauna, that are carefully crated and palletized. The different size saunas range in shipping weight.
The 1-person sauna 350lbs
The 2-person sauna 400lbs
The 3-person sauna 450lbs
The 3-4-person corner sauna 499lbs
The 4-person sauna 499lbs
The 3-person Bamboo outdoor sauna 600lbs
The 4-person Bamboo outdoor sauna 700lbs
The dimension of the pallets they are shipped on are 28" x 72"
How To Properly Receive Your Sauna
Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.
If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill the problem you encountered. Damaged items need to be refused and sent back with the freight carrier in order to get proper replacement for no charge.
FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS. YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING.
If you didn’t sign your Bill of Lading as damaged, we will have no resource except to file a claim and see if the freight line will pay for it. If they pay the claim, we can send you the parts. If not, you will have to pay for the parts, or try to get your own claim filed. We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem. You have 48 hours to check the goods and file your own concealed damage claim. Companies do not always pay on concealed damage so you should fully check the entire order upon delivery.
In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Parts can only be sent out if you signed as damaged, or we have a paid freight claim from the carrier.
At Galaxy Saunas our goal is to make your infrared sauna buying experience simple, efficient and easy. Our promise is to ensure your total satisfaction. Shipping damage claims are rare, but they do happen. Should you need to return an item to us, please see our Cancellation and Return Policy.
